Security Operations Center Operator
Job Title:
Security Operations Center Operator Project Location:
White Marsh, MD
Job Description:
Performs core functions of the Security Operations Center (ESOC); monitor and remediate intrusion alarms, dispatch law enforcement /first responders to security incidents, answer and prioritize incoming emergency and routine security event calls, log personnel into substations, log and manage status of site intrusion systems.
Write incident reports documenting security incidents make notifications and maintain shift activity logs.
Identify security system issues, create service requests for system repairs, and validate corrective maintenance.
Perform activity specific actions as detailed in the ESOC Policies and Procedures Manual; adhere to compliance requirements and perform a regulatory procedures.
ESOC Operator position is fixed shift, 24/7.
Accountabilities:
Monitor and remediate intrusion detection alarms Answer, prioritize, and respond to telephonic security incident reporting Manage and log site entry/exit system disarm events Write and submit security incident reports Submit service requests for corrective maintenance of security systems, perform service ticket validation Perform and document system checks and video tours Perform forensic investigative support of video and access control records Perform administrative ESOC tasks Position specifications:
General:
Effective interpersonal and communication skills.
Ability to write grammatically correct and stylistically appropriate business communications.
Ability to work effectively under high stress situations, to rapidly assess and respond to life safety and security incidents.
Core Technical:
Demonstrated proficiency on the following systems:
CCure 9000E, ExacqVision, Andover Continuum, Pelco Control Point, Compass, DMP, D3, JIRA, PassagePoint, Company Alert, Microsoft Office Suite, and any other systems used by ESOC at the time of application.
Core Business Knowledge:
Demonstrated knowledge of Company Business structure, ESOC Policies and Procedures, Company NERC CIP Policies and Procedures, Substation Operation, and CISS Policy and Procedures.
Education:
Minimum AA degree, or High School or GED with 2 years of Security System or IT experience.
Position scope:
Enables ESOC to achieve core objectives protecting Company critical infrastructure, assets and personnel through 24/7 monitoring of physical security intrusion detections systems, access controls, and security call center reporting.
Founded in 1999, Mindlance has been ranked as one of the fastest growing US Staffing firms by SIA for 9 consecutive years.
We provide workforce solutions to Global 1000 companies in Technology, Engineering, Finance, Clinical Research, Scientific, Digital/Creative/Marketing space.
Mindful of the opportunity gap, we provide balanced solutions for both employers and job seekers--elevating the standards of recruitment practice to a whole new level.
Our aim is to make a difference in the lives of job seekers by providing them with opportunities that broaden career horizons and expand skill sets.
We take pride in being a strong driver of mindfulness and balance at workplace.
EEO:
Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of - Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.
Recommended Skills Access Controls Business Communication Business Structures Communication Expediting Grammar Estimated Salary: $20 to $28 per hour based on qualifications.
Security Operations Center Operator Project Location:
White Marsh, MD
Job Description:
Performs core functions of the Security Operations Center (ESOC); monitor and remediate intrusion alarms, dispatch law enforcement /first responders to security incidents, answer and prioritize incoming emergency and routine security event calls, log personnel into substations, log and manage status of site intrusion systems.
Write incident reports documenting security incidents make notifications and maintain shift activity logs.
Identify security system issues, create service requests for system repairs, and validate corrective maintenance.
Perform activity specific actions as detailed in the ESOC Policies and Procedures Manual; adhere to compliance requirements and perform a regulatory procedures.
ESOC Operator position is fixed shift, 24/7.
Accountabilities:
Monitor and remediate intrusion detection alarms Answer, prioritize, and respond to telephonic security incident reporting Manage and log site entry/exit system disarm events Write and submit security incident reports Submit service requests for corrective maintenance of security systems, perform service ticket validation Perform and document system checks and video tours Perform forensic investigative support of video and access control records Perform administrative ESOC tasks Position specifications:
General:
Effective interpersonal and communication skills.
Ability to write grammatically correct and stylistically appropriate business communications.
Ability to work effectively under high stress situations, to rapidly assess and respond to life safety and security incidents.
Core Technical:
Demonstrated proficiency on the following systems:
CCure 9000E, ExacqVision, Andover Continuum, Pelco Control Point, Compass, DMP, D3, JIRA, PassagePoint, Company Alert, Microsoft Office Suite, and any other systems used by ESOC at the time of application.
Core Business Knowledge:
Demonstrated knowledge of Company Business structure, ESOC Policies and Procedures, Company NERC CIP Policies and Procedures, Substation Operation, and CISS Policy and Procedures.
Education:
Minimum AA degree, or High School or GED with 2 years of Security System or IT experience.
Position scope:
Enables ESOC to achieve core objectives protecting Company critical infrastructure, assets and personnel through 24/7 monitoring of physical security intrusion detections systems, access controls, and security call center reporting.
Founded in 1999, Mindlance has been ranked as one of the fastest growing US Staffing firms by SIA for 9 consecutive years.
We provide workforce solutions to Global 1000 companies in Technology, Engineering, Finance, Clinical Research, Scientific, Digital/Creative/Marketing space.
Mindful of the opportunity gap, we provide balanced solutions for both employers and job seekers--elevating the standards of recruitment practice to a whole new level.
Our aim is to make a difference in the lives of job seekers by providing them with opportunities that broaden career horizons and expand skill sets.
We take pride in being a strong driver of mindfulness and balance at workplace.
EEO:
Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of - Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.
Recommended Skills Access Controls Business Communication Business Structures Communication Expediting Grammar Estimated Salary: $20 to $28 per hour based on qualifications.
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